Reservation Policies

POLICIES AND RULES OF THE HÔTEL CAP DIAMANT OF OLD QUEBEC

ROOM RATES AND TAXES

  • The guaranteed lowest rate for the Hôtel Cap Diamant will always be found on our website
  • The payment for the first night of your stay may have to be made in full with a credit card in order to guarantee your reservation. Visa or MasterCard accepted
  • Our rates are in Canadian dollars
  • Based on one night for one room in single or double occupancy
  • A minimum stay of two nights or more may be required during certain periods of the year and on weekends
  • Rates vary according to the season and occupancy rate
  • Our rates are for single or double occupancy (maximum of two guests per room)
  • All our rates are subject to 5% federal tax, 9.975% provincial tax and 3% Tax on Lodging per night reserved

CHECK-IN AND CHECK-OUT TIMES

  • Check-in: 3:00 pm
  • If you expect to arrive after 9:00 pm, please mention it at the time of reservation
  • Check-out: 12:00 pm
  • Fees of $20/h will apply for every additional hour in the case of late check-out

BREAKFAST

  • A continental-style breakfast is included when you book your stay on-line and/or by telephone
  • Served as a buffet style every morning between 8:00 am and 10:30 am.
  • Feast on your breakfast in our intimate solarium or urban garden during the summer, whatever suits your fancy.

PARKING NEARBY

  • There is a safe parking area ($) available all season round near the hotel
  • You must come by the reception desk in order to receive your parking stub and instructions
  • The hotel is not liable when it comes to the use of the parking area during your stay

CANCELLATION POLICY

  • Cancellations made more than 7 days prior to arrival date =  $35  + taxes for administration fee.
  • Cancellations made within 7 days prior to arrival date = deposit equivalent to one night’s stay is non-refundable
  • No refund for early check-outs
  • A guest who is a no-show and neglected to cancel his or her reservation will be automatically charged in full

ADDITIONAL INFORMATION

  • Please take note that, considering the genuine and authentic architecture of our Old Quebec hotel, an elevator is not available to access rooms off the main floor However, we do offer an automatic baggage elevator service that our distinguished clientele really appreciates
  • Due to allergies, pets are not accepted
  • We operate a non-smoking establishment (fine of $200)

For further details regarding our reservation policies, please do not hesitate to contact us at 1 888 694-0313.



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